Frequently asked questions.

1. Visit Our Jane link: Simply follow the booking link on our website to access JANE, our booking platform.

2. Choose Your Injector: Select your preferred injector to view their available time slots. If you don’t find a time that works for you, don’t hesitate to reach out—we’ll do our best to accommodate you!

3. Select Your Treatment:
*If you’re a new client or a returning client wanting a new treatment, you’ll need to book an initial consultation.

With treatment: If you’re ready to move forward with a treatment, feel free to select this option and we’ll proceed accordingly.

Without treatment: If you’d like to gather more information before committing to any treatments, you can choose the consultation without treatment. This gives you time to discuss your options and consider your next steps.

If you’re a returning client wanting a repeat treatment, proceed by clicking the treatment of your choice.

4. Select Your Time: Choose the time that works best for you, then sit back and relax. We’ll confirm your appointment shortly!

5. Complete Health History Form: To save time at your appointment, please fill out the health history form before your initial consultation.

Urgent Needs for Existing Clients: If you're an existing client and need urgent assistance, please call us directly. We’re available to help 24/7. If you’re unable to reach us (though it’s unlikely), please seek immediate care from your primary healthcare provider or visit the nearest emergency department.

At every appointment, you’ll enjoy Complimentary Red Light Therapy (10 minutes) and a relaxing warm shoulder wrap to help you unwind before your treatment.

1. Initial Consultation (Without Treatment):

Health & Skin History: We’ll start by reviewing your health history and current medications to ensure a safe treatment plan.

Skin Goals & Recommendations: We’ll discuss your skin concerns, goals, and current skincare routine. Based on this, we’ll recommend treatments tailored to your needs.

Care Plan Discussion: Together, we’ll create a personalized care plan, reviewing the risks, benefits, and aftercare instructions.

Next Steps: If you’re happy with the plan, you can book a treatment for another day.

2. Initial Consultation (With Treatment):

Health & Skin History: We begin by reviewing your health history and medications, just as we would in a consultation without treatment.

Skin Goals & Care Plan: After discussing your skin concerns, we’ll recommend the best treatments and outline your care plan.

Informed Consent: We’ll review the risks, benefits, and aftercare of the treatment. Once you're comfortable with everything, we’ll sign the consent form.

Treatment Mapping & Documentation: We'll map out the treatment areas on your face and take "before" photos to track your results.

Medical Director Review: We will have a brief virtual consultation with our medical director to confirm the treatment plan.

Proceed with Treatment: Once everything is approved, we’ll proceed with your treatment.

3. Follow-Up Appointment:
At your follow-up appointment, we’ll begin by reviewing your results and discussing how you're feeling about the treatment.

"After" Photos: We’ll take updated photos to track your progress and ensure we’re meeting your goals.

Additional Treatment: If needed, we’ll perform any touch-up treatments to enhance your results.

Updated Treatment Plan: Based on your progress, we’ll update your treatment plan and discuss any future steps.

Next Appointment: We’ll schedule your next treatment, ensuring you're on track to reach your skin goals.

1. What is a neuromodulator?
A neuromodulator (like Botox®, and Dysport®) is an injectable treatment that temporarily relaxes targeted facial muscles to reduce the appearance of fine lines and wrinkles. It’s especially effective for dynamic wrinkles caused by repetitive movements, such as frowning or squinting.

2. What areas can be treated?
Commonly treated areas include:
● Forehead lines
● Frown lines (11s between the brows)
● Crow’s feet (around the eyes)
● Bunny lines (on the nose)
● Chin dimpling
● Jawline slimming (masseter muscles)
● Neck bands (platysma)

3. How does it work?
Neuromodulators block nerve signals to the muscles, preventing them from contracting. This relaxes the muscle and softens the overlying skin, resulting in a smoother, more youthful appearance.

4. Is it safe?
Yes, neuromodulators are FDA- and Health Canada-approved and have a long-standing safety profile when administered by a trained medical professional.

5. Does it hurt?
The procedure involves a few tiny injections and is generally well tolerated. You may feel a small pinch or pressure, but the discomfort is minimal and brief.

6. How long does the treatment take?
The treatment typically takes 10–20 minutes, depending on the number of areas being treated. It’s often referred to as a "lunchtime procedure."

7. When will I see results?
Results begin to appear within 3–5 days, with full effects visible at around 10–14 days post-treatment.

8. How long do the results last?
Results typically last 3 to 4 months. With regular treatments, many clients notice longer-lasting effects over time.

9. Will I look "frozen"?
No, not when done correctly. The goal is to soften lines while preserving natural facial movement. Our approach is always subtle and tailored to your facial anatomy and aesthetic goals.

10. Is there any downtime?
There’s no significant downtime. You may experience minor redness or swelling at the injection sites, but this usually resolves within an hour. You can resume most activities immediately.

11. Can I combine this with other treatments?
Yes! Neuromodulators pair well with treatments like dermal fillers, microneedling, and chemical peels for a more comprehensive anti-aging strategy. However, some of these treatments are not recommended on the same day and require 1-3 weeks between.

1. What are dermal fillers?
Dermal fillers are injectable treatments made from hyaluronic acid or other biocompatible substances. They add volume, smooth out wrinkles, and enhance facial contours for a more youthful and refreshed appearance.

2. What areas do you treat with filler?
● Lips (volume and definition)
● Cheeks (lift and contour)
● Chin (projection and shape)

3. How do fillers work?
Fillers are injected beneath the skin to restore lost volume, smooth lines, and enhance facial structure. Hyaluronic acid-based fillers also attract moisture, adding hydration and plumpness to the skin.

4. Are fillers safe?
Yes. When administered by a licensed, experienced medical professional, dermal fillers are safe and effective. All fillers we use are Health Canada-approved and backed by extensive clinical research.

5. Do filler injections hurt?
Most fillers contain a numbing agent (lidocaine), and a topical anesthetic can be applied beforehand to enhance comfort. You may feel a bit of pressure or a quick pinch, but most clients find the treatment tolerable.

6. How long does a filler appointment take?
Treatment usually takes 30–60 minutes, depending on the number of areas being treated and whether a consultation is included.

7. What’s the downtime?
There is little to no downtime. Mild swelling, redness, or bruising at the injection site is normal and usually resolves within a few days. Most clients return to their usual activities right after treatment.

8. How long do the results last?
Depending on the area treated and the type of filler used, results can last anywhere from 6 to 18 months. Areas with less movement (like cheeks) often last longer than more dynamic areas (like lips).

9. Will I look unnatural or "overdone"?
Not with us. Our approach is conservative and natural-looking. We tailor each treatment to enhance your features—not change them—so you still look like you, just refreshed.

10. Can I combine fillers with other treatments?
Yes. Fillers work well alongside neuromodulators (like Botox), microneedling, PRP, and other skin rejuvenation treatments as part of a comprehensive anti-aging plan.

11. When will I see results?
Results are visible immediately, though some swelling is normal in the first few days. Final results are typically seen within 1–2 weeks once swelling has subsided.

1. What is DP4 Microneedling?
DP4 Microneedling is an advanced skin rejuvenation treatment that uses the DermapenWorld DP4 device with 16 ultra-fine needles to create controlled micro-injuries in the skin. This process stimulates collagen and elastin production, helping to improve skin texture, tone, and firmness.

 2. What skin concerns does it treat?
DP4 Microneedling is effective for a wide range of concerns, including:
● Fine lines and wrinkles
● Acne and surgical scars
● Hyperpigmentation and melasma
● Enlarged pores
● Sun damage
● Stretch marks
● Rosacea and redness

3. Is DP4 Microneedling safe for all skin types?
Yes, the DP4 is safe and suitable for all skin types, including sensitive and darker skin tones. It’s also Health Canada-approved for its safety and efficacy.

 4. How long does a session take?
The treatment itself takes about 30–45 minutes, depending on the area being treated. You can expect to be in and out of the clinic in about an hour.

 5. Is there any downtime?
You may experience some redness, tightness, and mild swelling similar to a sunburn for 24–72 hours post-treatment. Most clients return to normal activities within a day or two.

 6. Can I wear makeup after the treatment?
It's best to avoid makeup for at least 24 hours post-treatment to allow your skin to heal. After that, mineral-based products are recommended.

 7. How many sessions will I need?
For best results, a series of 3–6 treatments spaced 4–6 weeks apart is recommended on an annual basis, depending on your skin goals and concerns.

 8. What is mesotherapy, and how is it included?
Mesotherapy involves infusing skin-loving ingredients such as vitamins, peptides, and hyaluronic acid during your microneedling treatment. The DP4 enhances absorption by pushing these actives deep into the skin for optimal hydration and rejuvenation.

9. When will I see results?
Some improvements may be visible within a week, with continued enhancement over the next few months as collagen production increases. Full results are typically seen after the full treatment series.

1. What is an AlumierMD Chemical Peel?
AlumierMD Chemical Peels are professional, medical-grade skin treatments that use a blend of exfoliating acids and nourishing ingredients to improve skin tone, texture, and clarity. These customized peels are designed to target specific concerns while being gentle and safe for a variety of skin types.

2. What skin concerns do Alumier peels treat?
AlumierMD offers a range of peels tailored to treat:
● Acne and congestion
● Hyperpigmentation and dark spots
● Fine lines and wrinkles
● Uneven skin tone
● Rosacea and redness
● Sun damage
● Dull or dehydrated skin

3. Are these peels safe for all skin types?
Yes. AlumierMD peels are carefully formulated and fully customizable, making them suitable for all Fitzpatrick skin types, including sensitive and deeper skin tones.

4. How do Alumier peels work?
The peel solution exfoliates the top layers of skin, promoting cell turnover and revealing fresher, healthier skin underneath. Each peel is followed by post-procedure products that calm and nourish the skin to enhance results and minimize irritation.

5. Will I actually peel?
Not necessarily. Some clients experience visible flaking, while others do not—but both are normal. The effectiveness of the treatment is not determined by the amount of peeling but by the ingredients working at a cellular level.

6. What can I expect after the treatment?
You may experience mild redness, tightness, or sensitivity for a day or two. Flaking or shedding can occur 2–3 days post-peel and typically lasts a few days. We’ll provide aftercare instructions and a post-procedure kit to support healing.

7. Is there downtime?
Downtime is minimal. You may want to avoid social events during the peeling phase, but you can usually continue your regular routine with minor adjustments (e.g., no intense workouts, sun exposure, or exfoliating products for several days).

8. How many treatments will I need?
A single treatment can provide a nice glow and refreshed skin, but a series of 4–6 treatments spaced 4 weeks apart is typically recommended for best results, depending on your skin goals.

9. How do I prepare for a chemical peel?
Avoid using retinols, exfoliants, or active skincare products (like AHAs or BHAs) for at least 5–7 days before your appointment. Come in with clean, makeup-free skin, and let your provider know about any recent treatments or medications.

10. Can Alumier peels be combined with other treatments?
Yes! They pair beautifully with treatments like microneedling, dermaplaning, LED therapy, and professional facials. Your provider will recommend a customized plan based on your skin needs.

1. What are B12 injections?
Vitamin B12 injections are a quick and effective way to boost your body’s B12 levels, especially if you're deficient or have trouble absorbing it through diet or supplements. The injections deliver B12 directly into the bloodstream for maximum absorption and effectiveness.

2. What are the benefits of B12 injections?
B12 injections can help:
● Increase energy and reduce fatigue
● Improve mood and mental clarity
● Boost metabolism and support weight management
● Enhance immune function
● Support healthy skin, hair, and nails
● Aid in red blood cell production and nerve function

3. Who is a good candidate for B12 injections?
B12 injections are beneficial for:
● People with B12 deficiency or low levels
● Vegetarians and vegans
● Individuals with digestive conditions (like IBS or Crohn’s)
● Those experiencing fatigue, brain fog, or low energy
● People with high stress levels or demanding lifestyles

4. How often should I get a B12 injection?
Frequency depends on your individual needs. Many clients start with weekly injections for 4–6 weeks, followed by monthly maintenance. Your provider will create a personalized schedule based on your symptoms and goals.

5. Is it safe?
Yes. B12 injections are safe, well-tolerated, and administered by trained medical professionals. Side effects are rare and usually mild, such as slight soreness at the injection site.

6. How long does it take to feel the effects?
Some people notice a boost in energy and mood within 24–72 hours, while others may take a few sessions to feel the full benefits, especially if starting from a deficiency.

7. Are there any side effects?
Side effects are rare, but may include mild pain or redness at the injection site. Very rarely, allergic reactions can occur. Be sure to inform your provider of any medical conditions or allergies beforehand.

8. Can I get too much B12?
Vitamin B12 is water-soluble, which means excess amounts are typically excreted in the urine. However, it’s still important to follow the recommended schedule set by your provider.

9. Can I take B12 supplements instead?
Oral supplements can be effective for some, but people with absorption issues or low baseline levels often benefit more from injections, which bypass the digestive system for immediate absorption.

10. Is there any downtime after the injection?
No downtime is required. You can return to your normal activities immediately after your appointment.

11. What is the difference between Vitamin B12 Injections vs. Lipotropic B12 Injections

Regular B12 Injections (Methylcobalamin):

• Contain only Vitamin B12, a vital nutrient that helps with energy production, nerve function, red blood cell formation, and mental clarity.

• Ideal for treating or preventing B12 deficiency, boosting energy, and supporting general wellness.

• Great for people who are vegetarian/vegan, have absorption issues, or feel chronically fatigued.

Lipotropic B12 Injections (often called “Skinny Shots”):

• Combine Vitamin B12 with lipotropic compounds—typically MIC (Methionine, Inositol, Choline) or other amino acids and nutrients.

• Designed to support fat metabolism, liver detox, and weight management, alongside the energizing effects of B12.

• Often used as part of a medical weight loss program or to support metabolism in people with sluggish energy or fat-burning.